Pedro Valle

As the Startup Ecosystem Partner at Apollo.io, I assist startups and scale-ups in connecting with ideal clients and partners who may not yet know them but should, significantly improving their conversion rates.

• Empowered numerous startups and scale-ups to identify and engage with their ideal clients, partners, and strategic individuals using Apollo.io.
• Drove an average 35% improvement in conversion rates for client startups, effectively transforming cold leads into Sales Qualified Leads (SQLs).
• Provided trainings to Outbound teams on leveraging Apollo.io's advanced data intelligence and sales engagement features to optimize outreach campaigns.
• Collaborated closely with clients to develop tailored strategies for GTM and business development.

As a founding team member, I've helped build the company's GTM strategy from the ground up, validated the business model, and secured the first suppliers.

• Drove significant community growth and strategic partnerships with suppliers, focusing on sustainable industry practices and ethical values..
• Implemented strategic unique outreach campaigns achieving an average 62% email open rate and 29.75% reply rate from industry players, significantly expanding the World Collective community.
• Implemented critical tools (Apollo.io, HubSpot, Notebook LLM, Google Workspace) and managed our domain to support infrastructure and operations.
• Flagged and mitigated early tech risks, acting as the go-to lead for all tech needs in the company.
• Development of a supplier-side subscription model for recurring revenue.
• Onboarded new team members, sharing the company vision and fostering alignment and collaboration. I consistently stepped beyond the scope of outreach—solving tech challenges, structuring systems, and adapting to evolving company needs.

As Outbound Project Consultant at Save Your Wardrobe, I implemented personalized outbound strategies and established strategic partnerships to generate genuine connections.

• Implemented and executed personalized outbound strategies meticulously aligned with Save Your Wardrobe's specific goals, optimizing customer acquisition efforts.
• Established strategic partnerships with SYW's ideal customer profile, leveraging unique approaches to cultivate genuine and impactful connections.
• Managed pipeline and automated processes to streamline outreach efforts, enhancing efficiency and scalability for growth initiatives.
• Contributed to the expansion of the customer base by fostering relationships that aligned with the brand's values and market positioning.

As Customer Success Manager at UXCam, I onboarded new customers and managed renewals, driving retention and revenue growth.

• Successfully onboarded new customers, implementing proactive strategies to maximize platform adoption, retention, and long-term engagement.
• Managed the full lifecycle of customer renewals and upsells, directly contributing to a 10% increase in upsell revenue.
• Achieved and sustained a customer satisfaction rate exceeding 90% by delivering prompt and effective support via Intercom chat and email.
• Identified customer needs and provided tailored solutions, enhancing product value and fostering strong client relationships.

As a Customer Advisory Board Member at HubSpot, I provided strategic insights and collaborated on product development to enhance user experience.

• Selected as one of 400 top HubSpot users to serve on the Customer Advisory Board, providing strategic user perspective to product development.
• Collaborated directly with HubSpot's UX and Design teams, participating in prototype sessions to shape the 'Ideal HubSpot' platform alongside Product Leadership.
• Delivered actionable insights to People Operations and Marketing teams, contributing to the enhancement of strategic initiatives and overall user experience.
• Influenced product roadmap and feature development by advocating for user needs and identifying areas for improvement.

As Head of Business Intelligence and Sponsorships at FASHINNOVATION, I designed and implemented outbound and sales structures, driving revenue growth.

• Designed and implemented unique outbound and sales structures, directly contributing to a 32% overall revenue growth.
• Leveraged advanced CRM tools, including HubSpot, Apollo.io, and LinkedIn Sales Navigator, to optimize sales processes and track performance.
• Trained and managed the SDR team, significantly enhancing their capacity for personalized outreach and achieving an 18% reduction in lead response time.
• Drove successful sponsorship acquisition, securing 15 new sponsors and boosting sponsorship revenue by 40% through strategic partnerships and C-level negotiations.
• Improved conversion rates by optimizing lead qualification and sales funnel management, leading to increased overall sales efficiency.

As Account Executive at FRIENDSLAB, I created and executed outbound marketing processes, reducing sales cycle time and driving revenue growth.

• Designed, tested, and executed outbound marketing processes, reducing the sales cycle time by 30% through enhanced HubSpot automation.
• Cultivated and maintained strategic partnerships, ensuring project success and driving consistent revenue growth.
• Conducted in-depth commercial intelligence and active prospecting to identify high-potential leads and market opportunities.
• Delivered compelling sales presentations, leading to successful negotiations and the signing of new contracts.

As Customer Service Advisor at Spotify, I resolved customer inquiries across multiple platforms, ensuring high satisfaction and continuous improvement.

• Resolved a high volume of customer inquiries and issues across diverse channels, including E-mail, Facebook, and Twitter, ensuring high customer satisfaction.
• Utilized CRM systems like Salesforce and Lithun to efficiently manage support tickets and document customer interactions.
• Systematically reported and tracked app issues, providing critical feedback that contributed to continuous product improvement and enhanced user experience.
• Maintained a consistent standard of prompt and effective customer service, fostering positive user relationships across multiple communication platforms.

As Project Developer at Ibsocial, I developed impactful programs addressing social issues and delivered education on entrepreneurship.

• Developed and implemented impactful social programs that contributed to a national victory at the prestigious Endeavor Entrepreneurial Education Competition.
• Designed and delivered comprehensive educational classes on market behavior, entrepreneurship, and business principles.
• Aided in the successful reintegration of detainees at APAC Prison in Nova Lima through targeted educational initiatives.
• Produced professional PowerPoint presentations for weekly meetings, significantly enhancing communication and strategic planning processes.

As Project Manager at IBMEX, I developed innovative campaigns and cultivated partnerships, significantly improving brand visibility and revenue.

• Developed and launched innovative campaigns that significantly enhanced brand visibility and achieved a 35% improvement in conversion rates.
• Implemented advanced data-driven strategies to precisely target key demographics, resulting in a 62% email open rate and a 29.75% reply rate.
• Cultivated and nurtured long-term strategic relationships with key partners, generating new revenue opportunities.
• Contributed directly to a 32% overall revenue growth through effective project management and partnership cultivation.

As Project Consultant at IBMEC, I conducted primary and secondary research, including feasibility analysis and SWOT analysis for business initiatives.

• Conducted thorough primary and secondary research to gather critical market intelligence for business initiatives.
• Initiated new business relationships through strategic cold calls to potential suppliers and clients.
• Performed detailed feasibility analyses to assess the viability and potential of new business ventures.
• Executed comprehensive SWOT analyses, providing critical insights for strategic planning and risk mitigation.